Refund policy

At Lulu & Hunq, we take the quality of our fragrances seriously. Every bottle is crafted with care, and every order is checked before dispatch.
However, in the rare case that something goes wrong, here’s how we handle it:

No Returns or Exchanges

We do not offer returns or exchanges for:

• Change of mind
• Dislike of fragrance
• Opened or used products

All purchases are final unless the product delivered is incorrect or damaged.

Eligibility for Return/Refund (Wrong/Damaged/Defective Items Only)

A return, replacement, or refund is only applicable if:

• You received a wrong product, or
  
• The product delivered is damaged or defective

To be eligible:
You must contact us within 3 days of delivery & the product must be unused, in its original packaging, and with all components intact

Email us at care@luluandhunq.com with:

• Your order ID
  
• Photos/video clearly showing the issue
  
• Unboxing video (if available)

Refund Type

Based on the payment method:

• Prepaid Orders: Full refund to the original bank account/payment method
  
• Cash on Delivery (COD) Orders: Refund issued as store credit only

Return Process

1. Email us at care@luluandhunq.com within 3 days of delivery
   
2. Our team will verify the issue and approve the return
   
3. A pickup will be arranged
   
4. You must pack the product securely and attach the return label
   
5. Once we receive and inspect the item, the refund will be processed

Refund Timeline

Refund is initiated only after the returned product is received and inspected.
Processing time:

• Bank refund: 5–7 business days after approval
  
• Store credit: 24–48 hours after approval

Order Cancellation

• Orders can be cancelled only before dispatch.
  
• Once shipped, the order cannot be cancelled.

Serviceable Region

Returns, refunds, and exchanges apply only within India.