Shipping and delivery
Last updated 17 Oct 2026
Dispatch
We don’t dispatch on Saturdays, Sundays or national holidays.
Delivery times
| Where | Usual delivery time |
|---|---|
| Metro cities | 4–6 business days |
| Rest of India | 7–9 business days |
| Remote areas (the North-East, Jammu and Kashmir, Ladakh, the islands) | 6–10 business days after dispatch |
Business days exclude Sundays and national holidays. Enter your pincode on any product page or at checkout for your delivery date. Festive seasons, bad weather or courier disruptions can add a few days; if that happens, we’ll keep you posted.
We deliver within India only.
Delivery charges
- Delivery is free on orders of ₹1,899 or more.
- Below that, delivery costs ₹99.
- Every charge shows in your bag before you pay, and the total at checkout is the total you pay.
Cash on delivery
- Cash on delivery is available wherever our courier offers it; checkout tells you if your pincode qualifies.
- You pay the whole amount in cash at the door; nothing is paid online. The amount due is shown before you place the order.
- We’ll send you a WhatsApp to confirm a cash-on-delivery order (one tap), or call you, before it ships. An order we can’t confirm may be cancelled.
- Cash on delivery isn’t available on minis-only orders.
- Please pay the exact amount in cash to the delivery agent.
Tracking
We ship through Shiprocket, which assigns a courier company to each parcel. Once your order ships, you’ll get a link to your order page, where every courier update shows live: where your parcel is, each step with its time, and the day it’s expected. You can also track your order here with your order number and phone number, or under Your orders when you’re signed in.
Getting it to you
- Check your address and phone number at checkout: the courier calls that number if they can’t find you.
- Spotted a mistake? Message us before dispatch and we’ll fix it.
- If a parcel comes back to us undelivered, we’ll contact you to sort it out.
Damaged, leaking or wrong items
Tell us within 3 days of delivery, with photos or a video. Everything else is in our returns, refunds and cancellations policy.
Questions?
care@luluandhunq.com · +91 98107 03672 · Monday to Friday, 10 am–5 pm IST.