Shipping policy

Delivery Time

Our usual delivery timelines are:

• Metro Cities: 4–6 business days
  
• Rest of India: 7–9 business days

Business days exclude Sundays and national holidays.

Delays may occur during:

• Festive seasons
  
• Weather disruptions
  
• Operational/logistic issues

Shipping Charges (INDIA)

• We offer free shipping on all prepaid orders above ₹1,998.
  
• And, we charge flat ₹200 on all COD Orders.

Damaged, Wrong, or Missing Items

If your order arrives:

• Damaged
  
• With missing items
  
• Or you receive the wrong product

Please contact us within 3 days of delivery at care@luluandhunq.com with photos/video evidence.
(Refer to our Return & Refund Policy for full details.)

Order Cancellation

Orders can only be cancelled before dispatch.
Once shipped, the order cannot be cancelled.